Refunds & Cancellations

Mebanka is in a pre-launch / pilot stage and features may change. No paid products are currently sold on this website, so no payments are collected here.

1. a.Mebanka never holds customer funds. Any amount reserved for a merchant stays in the customer's own bank account until used.
2. b.Cancelling a reservation: the customer can cancel (revoke) an active reservation at any time from the Mebanka app or their UPI app. The unused amount is released by the customer's bank. There is no cancellation charge or penalty.
3. c.Returns and refunds for goods/services: these are the merchant's responsibility under the merchant's own return policy. Approved refunds are credited to the customer's original bank account (not back to the reservation) through the payment partner, typically within [X] working days of the merchant approving it; timing depends on the banks involved.
4. d.Duplicate or failed debits: if an amount is debited more than once, or debited after a transaction was cancelled, it is refunded to the customer's bank account, typically within [X] working days. Customers can report this in the app or via our Contact Us page.
5. e.Platform fee: [REFUNDABLE / NON-REFUNDABLE — TO BE DECIDED].
6. f.Loans or credit lines are governed by the lending bank's own terms, including cancellation/cool-off; Mebanka does not process loan refunds.

Use our Contact Us page and include the transaction reference. Never share your UPI PIN, OTP or full account number.