Grievance Redressal

Email your complaint to the Grievance Redressal Officer with your name, contact details and a description of the issue. Never share your UPI PIN, OTP, card details or passwords.

We will acknowledge your complaint within 1 working day and aim to resolve it within 4 days.

If you are not satisfied with the resolution, or do not hear from us within these timelines, reply to the same email thread marked "Escalation". Your complaint will be reviewed by senior management of Glaring Labs Private Limited.

Details of the regulated banks and lenders we work with will be listed here once the service launches.

Complaints about a loan or credit line can also be raised with the lending bank's grievance officer. The RBI Integrated Ombudsman Scheme may apply to regulated entities.

Mebanka is in a pre-launch / pilot stage and this process may change.